Standby TotalCare - Managed IT Plan
The ultimate IT Service and Support package
Handover your entire IT needs to our professional team and spend more time managing your business.
We'll create a more stable network environment and prevent many common network issues before they occur. What's more Standby TotalCare is surprisingly affordable.
Service Availability
9am-9pm (Monday-Friday)
24x7 support is available as an optional upgrade
Support Specifics
- Guaranteed response time - 2 hours
- Automated system\server monitoring
- Weekly Reports
- Proactive system maintenance – from 2 hours on site per week (Computer System Health Checks)
- Access to Virtual Helpdesk (based on hourly amount)
- Updates and security checks
- Advanced IT Management functions (IT Review – and Strategic Planning)
- Backups and DR Planning
- Rate Discounts
Plan Add-ons
- Managed services
- Helpdesk
- Data Internet
- Communications - phone and mobile
- Web Service
- Vendors/ suppliers
- Virtual IT Helpdesk (off site)
- On call
- Maintenance contracts
- SLA‘s - guaranteed response times
- Security
- Networking
- IT Strategy Planning
- Independent IT Review
- Hardware and software
- Integration
- Monthly reports
- On-site consulting
- Backups and Disaster recovery planning
- Tailored packages for individual businesses
Contact us now on 1300 886 786 to find out more.
Eligibility Criteria
Not all networks are suited to immediate implementation of a service level agreement. If your network fails to meet certain minimum standards remedial action may be necessary to bring out an acceptable level before the agreement to begin.
