Proactive IT Support
Standby IT's proactive service and support mean we anticipate software and hardware problems before thay arise.
Our Managed IT Support Plans include reviews of the following network components to ensure increased performance, security and reliability.
- Server
Check system, application and security event logs
Check free hard disk space
Empty recycle bin and delete temporary files
Check a raid array/hard drive management systems
Apply relevant patches and service packs
- Network
Check hubs/switches for high utilisation and collisions
Check load balancing and
Check DNS server resolution
Check DNS server name resolution
Check router up time
- Backup Systems
Check backup event logs
Clean tape drive and heads
Update emergency restore disk
Truncate unnecessary catalogues
- Virus Protection
Check and download all definitions and alerts required
Check or Virus Scan logs
Check will delete all quarantine files
Check fire wall log files
Check for Internet browser and program security updates
- Internet and E-mail
Check administrator mailboxes and address and the issues
Check queues in Internet mail program
Check e-mail access
Check remote access servers and connection times
Check Internet connection and connected times
Check Internet data downloads by user if required
Delete temporary Internet files on server and workstation is
Check end policy, usage and quarantine settings
Check and test Internet access restrictions
- Uninterruptible Power Supply
Test UPS and Check consideration
Check battery life
- Workstations
Available hard disk space
Consult users and solve any problems
Check virus protection status
Run Virus Scan on all hard drives
Check disk drive for errors
Update with downloads and patches where required
- Users
Maintain user profiles and permission groups
Manage mailboxes and distribution groups
Does your IT network need a system check?
Contact us now on 1300 886 786 to see how we can help.
